Sales Support Specialist APPLY NOW

Argyle, Texas
Operations
Full time

REPORTS TO: Sales Support Leader

JOB SUMMARY:

As the Sales Support Specialist (SSS), you will be able to contribute to the success of the Sales and Customer Support Team in a challenging and growing environment. You will provide expertise in customer experience, product searching, quoting, acquisition and documentation. The SSS will provide back up to other areas as assigned.

VARIOUS AREAS OF RESPONSIBILITY:

  • Search for product through various online accounts to fill sales orders.
  • Assist with full life cycle of an order request.
  • Order product to fill sales orders.
  • Notify Sales Reps of any shipping delays, product order shortages, and damaged product related to their orders.
  • Process customer returns.
  • Review and adjust sales orders as necessary.
  • Generate supplier invoices and product pedigree for customers.
  • Support sales leadership team with daily workflow.
  • Provide timely and clear communication with Sales Reps and outside vendors/customers regarding orders.

KNOWLEDGE / SKILLS / ABILITIES:

  • Analyze company activities to ensure resources are used efficiently.
  • Provide documentation and communication regarding specialized organizational processes.
  • Be able to take a technical concept and make it easier to understand.
  • Create and edit processes to help the business perform tasks consistently.
  • Assist in sales growth and account management when needed.
  • Experience using Microsoft Office.
  • Experience using SAP preferred.
  • Be a natural problem solver.
  • Must be detail oriented, have great organizational and prioritizing skills.
  • Must be a highly collaborative individual and promote teamwork within the Sales and Customer Support Teams.
  • Have fun and bring creativity to the working environment.

EDUCATION / PREVIOUS EXPERIENCE:

  • College degree or relevant experience.
  • Must be able to clear a pre-employment drug screen and background check.
  • Desire to continually expand existing knowledge base.
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